This Returns and Refunds Policy (this “Policy”) explains which products purchased from Nimmies (“Nimmies,” “we,” “us” or “our”) through shopnimmies.com may be returned, the costs associated with a return, how to request a return and how refunds are issued. If your order has not yet shipped, you may be able to cancel it instead, as described in our FAQ.
1. Eligibility
- Return window
- A return may be requested for 30 days after delivery. The return window begins when the carrier records the parcel as delivered or, if tracking never records a delivery, 10 days after the parcel ships. Where an order ships in more than one parcel, each parcel has its own return window.
- Condition
- A product may be returned only if it is unused: it has never held a vape, shows no stains, odors or signs of wear, and is returned with everything it came with, including its hangtag.
- Defects
- A product with a defect, such as an opened seam or a vape holder that fails, may be returned within the return window even if it has been used.
A product that has been used and is not defective is not eligible for return. If such a product reaches us, no refund will be issued, and we will contact you by email about sending it back to you.
2. Returns Due to Our Error
If a product arrived damaged, we sent the wrong item, or the product is not as described (including a defect), select that reason when you request the return and include a photograph showing the problem. In that case:
- we will provide the return label at no cost to you;
- no amount will be withheld from your refund; and
- if the entire order is returned, we will also refund the shipping charges you paid.
3. Returns for Any Other Reason
You may return an unused product within the return window for any other reason, including a change of mind, subject to the following:
- A 20% restocking fee will be deducted from your refund, calculated on each returned item's full price before any discount.
- We will provide the return label, and its cost will also be deducted from your refund.
- Shipping charges you paid on the order are not refunded.
4. How to Request a Return
- Open your order from your account, or from the link in your order confirmation email.
- Once a parcel is marked delivered, a return option appears for it. Select the products and the reason for the return, include a photograph where the return is due to our error, and submit the request.
- Once the request is approved, the return label will be sent to you by email. A request with the reason “Other” is always reviewed by a member of our team before it is approved.
- Print the label, pack the product in its original packaging, and have the carrier scan the parcel within 14 days of approval. If the parcel is not scanned within that period, the request will close, and you may submit a new request while the return window remains open.
- Your order page tracks the returned parcel. Once it arrives, we will inspect it and issue your refund.
5. Refunds
- Refunds are issued to the card, wallet or pay-later account used for the purchase.
- The refund is the amount you paid for each returned item (its price less any discount applied to it, plus the sales tax charged on it), less any amount this Policy provides will be deducted.
- Your bank or payment provider may take up to 10 business days to post a refund.
- A gift order is refunded to the purchaser, since a return is requested from the purchaser's order page.
6. Questions
If you are unsure whether a product qualifies for return, contact us through our help center before shipping it.