This Shipping Policy (this “Policy”) explains where Nimmies (“Nimmies,” “we,” “us” or “our”) ships orders placed through shopnimmies.com, when orders leave us, how shipping is charged and what to do if a parcel is delayed, lost or damaged. Returns are governed by our Returns and Refunds Policy.
1. Shipping Destinations
We ship to addresses in the 50 United States, the District of Columbia and Puerto Rico, and to APO, FPO and DPO military addresses. We do not currently ship to any other destination, and checkout accepts only these addresses.
2. Processing Time
Orders are packed and handed to the carrier within 1–2 business days (Monday through Friday, excluding holidays). Processing may take longer after a product release with high order volume.
3. Shipping Charges
- Shipping rates are calculated at checkout from the carrier's live rates for your address and the weight of your order. Each available option shows its price and the carrier's estimated delivery time, and you select the option you prefer.
- Orders of $50 or more ship free. The threshold applies to your cart total after any discount code and before tax.
- Delivery estimates are provided by the carrier and are not guaranteed.
4. Tracking
- When your order ships, we will email you its tracking number, and your order page will track the parcel from there. If you checked out as a guest, you can find your order through our order lookup.
- Larger orders may ship in more than one parcel, each with its own tracking number.
5. Shipping Address
The carrier delivers to the address shown on the shipping label, so please review your address carefully at checkout. If you notice an error, contact us promptly through our help center. We can change the address until the order ships.
6. Delayed, Lost or Damaged Parcels
6.1 Delayed or Lost Parcels
If tracking stops updating, or the estimated delivery date passes without delivery, please contact us. We will investigate with the carrier and, if the carrier confirms the parcel is lost, we will send a replacement or, if the product is no longer available, issue a refund.
6.2 Parcels Marked Delivered but Not Received
Please check around your door, with your neighbors and in any mail room, and allow one additional day, as carriers sometimes record a delivery early. If the parcel still has not arrived, contact us and we will help you file a claim with the carrier. We cannot guarantee a replacement for a parcel the carrier records as delivered.
6.3 Damaged Parcels
If your order arrived damaged, request a return from your order page with the reason “Arrived damaged” and a photograph. Returns due to our error are handled at no cost to you, as described in Section 2 of our Returns and Refunds Policy.
7. Questions
Questions about delivery may be submitted through our help center.